Anonymous
map-marker Livonia, Michigan

Poor product

TrafficMaster Flooring - Poor product
Most turned out good but some boards did not hold up. We need to buy more and pay to get it put in. Not happy.
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Anonymous

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Verified Buyer
| map-marker Orlando, Florida

CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING UP-HORRIBLE-WASTE OF MONEY-I WANT MY MONEY BACK!

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TrafficMaster Flooring - CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING...
TrafficMaster Flooring - CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING... - Image 2
TrafficMaster Flooring - CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING... - Image 3
TrafficMaster Flooring - CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING... - Image 4
TrafficMaster Flooring - CARPET INSTALLED LESS THAN ONE YEAR AGO-ALL SEAMS COMING... - Image 5
CARPET LOOKS HORRIBLE AFTER LESS THAN 1 YEAR-LOSING RENT AS I CANT RENT IT OUT. CARPET DOES NOT WEAR WELL AT ALL
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Shelley H Rxv

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Verified Reviewer

I need a few tiles to replace broken ones

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TrafficMaster Flooring - I need a few tiles to replace broken ones
TrafficMaster Flooring - I need a few tiles to replace broken ones - Image 2
I need 5-8 tiles of CESENA STONE 100084**** model 253913 URGENT! I have tried emailing and I get absolutely no response. Home Depot just says oh well, its discontinued, thats not acceptable I bought these with a warranty and Im not replacing my whole house floors.
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Preferred solution: CESENA tiles

Sanora Ecv

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Verified Buyer
| map-marker Mcminnville, Oregon

After less than 2 years my floors are coming out

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TrafficMaster Flooring - After less than 2 years my floors are coming out
TrafficMaster Flooring - After less than 2 years my floors are coming out - Image 2
TrafficMaster Flooring - After less than 2 years my floors are coming out - Image 3
TrafficMaster Flooring - After less than 2 years my floors are coming out - Image 4
TrafficMaster Flooring - After less than 2 years my floors are coming out - Image 5
I just put these in we were so excited and got them done and did everything by the book and now our floors in every room of our house rental are coming apart, peeling, or coming out! My kids and I see this also as a hazard because we are tripping over them. I feel bad for those who have trouble walking and buy these floors. We got these only because this is what we could afford and for the lifetime warranty we were told. Please help us
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User's recommendation: Go with bamboo

Licky R

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Flooring warping

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TrafficMaster Flooring - Flooring warping
TrafficMaster Flooring - Flooring warping - Image 2
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TrafficMaster Flooring - Flooring warping - Image 4
TrafficMaster Flooring - Flooring warping - Image 5
I bought traffic master grip strip flooring but it's coming out with two days of installation...it's comingout within 2 days of installation all over
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Loss:
$1300
Pros:
  • Beautiful looks
Cons:
  • Poor quality

Preferred solution: Full refund

Sanora Ecv
map-marker Mcminnville, Oregon

They are coming apart I want a warranty

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TrafficMaster Flooring - They are coming apart I want a warranty
TrafficMaster Flooring - They are coming apart I want a warranty - Image 2
TrafficMaster Flooring - They are coming apart I want a warranty - Image 3
Mine are coming apart just after 1 year and Half you cant even wipe them to clean with water its so bad we were so excited and then this occurred to our new home please help Im very upset I have kids.
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User's recommendation: Stick with bamboo don’t go cheap

Michol R

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Verified Reviewer

Floor ruined

Updated by user Oct 01, 2023

They haven’t even called me back

Original review Oct 01, 2023
Do I purchased the flooring about three years ago, so its not brand new, but its definitely not old enough to be in the condition its in. Its basically ruined its lifted the top is chipping off its swelling on all the edges.

I called and I left all my contact info and was told that they would be calling me back to set up a day and time for them to come look at the floors. That was a week ago. I contacted them again and was told that they would email me the forms and directions in order to get these floors warranty on them but I didnt receive that email either. I dont know why it says 30 year warranty.

Im not going to give up and thats what they want. Im going to keep calling and emailing until I get this resolved.
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Loss:
$3500
Cons:
  • Chipping
  • Swelling
  • Lifting

Preferred solution: Full refund or credit towards new flooring, it says 30 year warranty so they should honor their warranty

User's recommendation: DO NOT PURCHASE THIS FLOORING BY ANY CIRCUMSTANCES YOU WILL REGRET IT

2 comments
Derrien Krc

Did you contact the store you purchased this from or the manufacturer directly? I'm at my mom's house and her floor is doing the same thing.

I literally googled just to see if anyone else had issues with the flooring or if it was the person who installed it. I hope you get this issue resolved.

Guest

Who installed the flooring?

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Britni W Dnp

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Verified Reviewer

Won’t take any calls

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Tried contacting for the last 6 months to no avail. I have warped and chipped flooring after only 2.5 years of it being installed in areas that dont have any reasoning to cause warping or chipping.
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Loss:
$540
Pros:
  • Easy installation
Cons:
  • Quick deterioration

Preferred solution: Full refund

User's recommendation: Steer clear

Phelicia Mnk

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Verified Reviewer
| map-marker Niagara Falls, Ontario

Quite happy with the peel and stick tile

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We installed the peel and stick flooring in our kitchen about 10 years ago. We grouted the tiles and it looks like ceramic tile. We haven't had any problem with it. We have ceramic tile in our bathroom that has cracked and we are going to replace it with trafficmaster peel and stick vinyl tile. We are again going to grout it for a more professional look. This also seals it for water damage. It is easy to cut and easy to put down if the area is preped. Smooth and no debris or nails. We recommend it but you have to remember it's not ceramic.
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User's recommendation: We recommend it but it's not ceramic or porcelain like some might like

Shelley H Rxv

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Verified Reviewer
| map-marker Duncan, British Columbia

They give 20 year warranty ??? NO STOCK !!

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They give a warranty then when you need help, you get absolutely nowhere!!! Cant find them, Home Depot is NO HELP!! Im stuck, I need 5-6 tiles and now I have to replace ALL MY FLOORS!!! This is absolutely insane!! NO HELP, NO RESOLUTION! NO CUSTOMER SETVICE OR CARE. ALOT OF EORK, MONEY, EXPENSE! ILL NEVER BUY TRAFFIC MASTER FLOORING AGAIN!!!
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User's recommendation: DO NOT BUY !

Yolanda M Zph

Defective flooring

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Flooring is inflated, called and no one answered. Will call again tomorrow. I have had this floor for less than a month and it went bad at week 3
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Loss:
$5000

Preferred solution: Full refund

User's recommendation: Look for other company

Ramona J Dgh

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Verified Reviewer

My floor is splintering and peeling, it was...

My floor is splintering and peeling, it was installed in November is this a defect in the material. I don't have money to replace it, I'm on social security
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Anonymous
map-marker Grand Junction, Colorado

Extremely pissed!

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spent 5000$ on this flooring installed professionally an d it looked great for about a week and edges began to brake off now two years later its all braking up everywhere they will replace the flooring but not the cost of labor I would not want this garbage in my house again !
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User's recommendation: 100% stay away from this crap and if buying a new house make sure to check they did not use this product a lot of cheaper builders are using it !

Rafael B Rml

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Verified Buyer
|

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Verified Reviewer
| map-marker Lexington-Fayette, Kentucky

Flooring peeling up and warping

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TrafficMaster Flooring - Flooring peeling up and warping
TrafficMaster Flooring - Flooring peeling up and warping - Image 2
TrafficMaster Flooring - Flooring peeling up and warping - Image 3
TrafficMaster Flooring - Flooring peeling up and warping - Image 4
Product peeling up bad quality even change damage plank with new ones of the same box and peeling again!
View full review
Loss:
$4500
Pros:
  • Dont buy
Cons:
  • Bad quality

Preferred solution: Full refund

User's recommendation: Do not buy this brand!

1 comment
Darcy Ejv

These floor planks are terrible You snap one in and they don’t stay snapped. I should’ve taken them back right off the bat.

But I tried to make it work. I glued every plank to the floor and they still peeled back popped up. This is terrible. I’m in this for a lot of money please nobody else buy these save yourself a headache.

Now I got a try to get my money back I’m living in the house where the planks are all uneven and pulling up.

This is a total nightmare. Whoever designed these should be brought up on charges.

Sheena Qge

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Verified Reviewer

None yet

Question regarding capel timber installation and sealing. I've read various answers from your company I want to confirm the right one
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Preferred solution: Answers

David A Xwj

In need of extra flooring

I am in need of box of wilson willow flooring. A year ago i replaced all the floors in my house and i need to do a repair in the middle of the room and didn't keep enough extra boards to get it done
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Pros:
  • Easy to use

Preferred solution: Some help finding another box of flooring

User's recommendation: Save more boards

About

Related Companies

Home Depot, Glacier Bay Products, Home Decorators Collection, Everbilt, Home Depot Canada

Summary

TrafficMaster specializes in full line of flooring products including laminate, vinyl tile, ceramic tile, and carpets. TrafficMaster Flooring offers variety of vinyl and laminate installation instructions on the company official web resource. The company was founded in 1977. Its headquarters is based in Atlanta, Georgia, United States. TrafficMaster products can be found in Home Depot stores. TrafficMaster Flooring is a brand of Shaw Industries, Inc.

TrafficMaster Flooring reviews and complaints

TrafficMaster Flooring is ranked 40 out of 261 in Flooring and Tiling category

Area Served

USA

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