Skip to content
TrafficMaster Flooring

TrafficMaster Flooring

What is your customer experience with TrafficMaster Flooring?

TrafficMaster Flooring Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

TrafficMaster Flooring has a 1.5 star rating from 63 reviews; 27% would recommend. TrafficMaster Flooring reviews are largely negative with an unfavorable 84% share of ratings.

Key Takeaways for Future Customers

  • Expect mixed reports on durability and many TrafficMaster Flooring customer complaints about premature failure.
  • Document purchases and installation if you plan to seek a refund or use the warranty.

Negative Feedback / Risk Areas

  • Recurring reports of cracking, peeling, buckling, and seams separating.
  • Frequent complaints about denied warranty claims, difficulty obtaining a refund, and poor customer service.
  • Stock/discontinued SKU issues and safety hazards from broken edges.

Positive Feedback

Some customers note good color options, easy installation, and a few peel-and-stick installs that performed well.

View full overview ›

Media from reviews

TrafficMaster Flooring - Product compliant
TrafficMaster Flooring - Product compliant - Image 2TrafficMaster Flooring - Product compliant - Image 3TrafficMaster Flooring - Product compliant - Image 4TrafficMaster Flooring - Product compliant - Image 5TrafficMaster Flooring - Product compliant - Image 6TrafficMaster Flooring - Product compliant - Image 7
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
flooring home floor traffic money edges home depot installation boxes issue
Filter review
Sort by
Maria F Jvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Floor planks are cracking

Yes still issue giving me the run around!! Said they wont refund money because flooring was installed.

Heres my question how would I know theres a problem if flooring was not installed? Stupid people

Loss:
$1000
Cons:
  • Cracking at seams

Preferred solution: Full refund

User's recommendation: Do not buy flooring from traffic master!

View full review
Maria F Jvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deer Park, New York

Product compliant

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All anyone is doing is passing it to others. It will be weeks before a decision is made while everyone argues back and forth. And I keep stepping on a kitchen floor with cracks in it.

Loss:
$1000

Preferred solution: Full refund

User's recommendation: Don’t buy the Cherry Vallley traffic master flooring

View full review
Aimee J Akr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

No customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Laminate flooring scratched within a week despite being advertised as scratch resistant.
  • - Customer service has not responded to multiple emails.
Updated by user Dec 08, 2025

Not sure they don’t seem to answer emails. So don’t email

Original review Nov 21, 2025

I installed laminate flooring in my house and it was scratched in less than a week and I'm not sure how. I can see scratches on the flooring, which they advertise as scratch resistant.

I have emailed the company several times and no one has responded to any of my emails. Their customer service is awful and non-responsive.

Loss:
$264
Pros:
  • Cheap
Cons:
  • Cheaply made and falsely labeled

Preferred solution: Full refund

User's recommendation: No recommendations

View full review
Anonymous
map-marker Tampa, Florida

Traffic Master LVP

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Flooring is cracking and popping up across the house.
  • - It was installed in 2022 for the whole house.
  • - They wish they had found this site first.
TrafficMaster Flooring - Traffic Master LVP
TrafficMaster Flooring - Traffic Master LVP - Image 2

I am very angry that this flooring is falling apart. It is cracking & popping up all over.

We did our whole house in 2022.

I wish I would have found this site first. I really suggest not to waste your money on it.

User's recommendation: Do not buy this brand

View full review
Anonymous

Flooring warranty

AI Highlights
  • - Locking tabs break and the floor spreads after 1.5 years.
  • - Daily pieces break; locking tabs are brittle and fail.

The locking tabs are all breaking and the floor is spreading apart everywhere, leaves sharp edges and can cut feet walking in it, only been down a year and a half and has had this issue since it was installed. Every day it seems like another piece breaks a locking tab, they are very brittle and do not hold up.

User's recommendation: Do not buy this product from home depot

View full review
jessica e Pas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flooring is garbage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Flooring installed 2022–2023; it later lifted, peeled, discolored, and chipped.
  • - Claim delayed; inspector denied; $13,500 spent; seeking refund.

We had flooring installed throughout our home in November 2022, job was completed in January 2023. May 2023 we contacted the contractor because the flooring started to lift, peel, discolor and chip.

Contractor advised us he has been having the same issue in other homes with the same type of flooring. We issued a claim with the manufacture in November 2024, there was delayed because no-one could give us the correct information on who to issue the claim with. The claims department advised that if we dropped the claim they would send us 25 free boxes of flooring, I explained to them 25 boxes would not cover my entire home, so they sent an inspector. They have now denied the claim, from what i see in the report they are trying to say the floor was not installed correctly.

We spent over $ 13500 for material and installation for this flooring and we have to replace all the flooring in our home. Can you please advise what I can do to get my money back for both installation fees and material ?

Loss:
$13500
Pros:
  • There are no pros the floor is garbage

Preferred solution: Full refund

User's recommendation: DO NOT BUY

View full review
1 comment
Guest

What Traffic Master product is this? Is this Vinyl Plank Flooring, Laminate, peel and stick?

jessica e Pas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flooring is garbage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Flooring installed Nov 2022; peeling, lifting, cracking, discoloring.
  • - Claim denied; improper install; 25 boxes won't cover costs.

We had this flooring installed in November of 2022, in May of 2023 we contacted the contractor that installed the flooring because it was peeling, lifting, cracking and discoloring. He advised us he was having the same issue with other customers and we needed to issue a claim with the manufacture.

The manufacture initially offered us 25 replacement boxes if we settled on the claim. We spend over $ 13500 to have this flooring installed in our entire home and 25 boxes was not going to cover the damaged areas and cost for installation. So we requested for the inspector to come to our home. Now they advised that the flooring is not covered because they say the floor was not installed correctly and the contractor used the wrong underlayment, which is a lie because the underlayment used is what is recommended by the manufacture.

If anyone has any ideas on what I can do to get my flooring covered I would appreciate it. I would not recommend this flooring to anyone.

I made the mistake of recommending it to a family member and a co-worker who are both having the same issue and the flooring was installed by 3 disfferent contractors. Please help

User's recommendation: DO NOT BUY THIS FLOORING

View full review
Vinia Emj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Installed in every room of my home cracking peeling scratching edges breaking how do I get compensated do Iget compensated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I live on social security and spent 4500 flooring and labor. And will have to install new flooring please help. I have to borrow money to fix this I am 86 years and sick of my flooring, Help!!!

View full review
Moraima Ise

Looking for free floating vinyl flooring that has edges which stick to adjoining pieces

AI Highlights
  • - Vinyl plank with overlapping edges that glue to adjoining strips.
  • - Laid over wood or concrete, it hides cracks and was sold at Lowe's years ago.

Can no longer find vinal plank flooring with overlapping edges that glue to adjoining strips. Was sold.

At Lowes several years ago. It can be laid directly over wood or concrete and covers cracks and hides uneven flooring.

It is inexpensive, can be easily cut, and is quite durable and easily installed by the home owner. Call if you know where some is located.

User's recommendation: Have found vinal plank flooring whose edges glue to adjoining planks is inexpensive

View full review
Margarette Gek

Flooring

TrafficMaster Flooring - Flooring
Updated by user Mar 01, 2025

##!%$#(**

Original review Feb 28, 2025

I bought some lake shore. Peacock from home depot for my home.

Had some water damage went to get more.

They tell me it's all discontinued. Now I have to replace my whole floor not happy at all.

User's recommendation: Make sure they're not gonna discontinue the product you buy

View full review
Osborn Yli

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to match flooring

AI Highlights
  • - Locating glueless laminate flooring installed years ago.
  • - Traffic Master lacks a detailed website.
  • - Back-of-plank numbers don’t help; samples are limited.

Trying to locate glueless laminate flooring that was installed a few years ago. I do not have the skew number on the box and home depot does not seen to have a full selection of samples to choose from.

I have a few numbers on back of plank but traffic master and home depot say that doesn't help. Why doesnt.traffic master have a detailed website displaying all there available flooring and showing different colors?

View full review
Richard S Dtb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The flooring is sold as 6mm but is 3mm.
  • - Bought 69 cases, installed 50; floor creaks.
  • - Edges lift; underlayment didn't help; returns unlikely.

The boxes and Home Depot's shelf tags say that the flooring is 6mm when it is only 3. I bought 69 cases and put 50 down and then realized that the flooring was creaky.

I bought underlayment and ripped the whole floor up, used the underlayment, and no difference.

The edges are lifting up and TrafficMaster says HD has to take care of it. Good luck getting them to take 50 cases of used flooring back.

Loss:
$4500
Cons:
  • Cheaply made and falsely labeled

Preferred solution: Full refund

User's recommendation: Do not buy TrafficMaster flooring

View full review
Adalina Fct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flooring is defective

TrafficMaster Flooring - Flooring is defective

Top lawyer of vinyl is peeling. It hasnt even been down for a full month.

Im going to pursue a refund through their Life Time warranty. Will also be including labor costs.

User's recommendation: Large waste of time and money.

View full review
Anonymous
map-marker San Antonio, Texas

Really disappointed. I wanted traffic master because I had it for years and loved it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Quality has deteriorated over the years.
  • - It didn't stick well and migrated, creating gaps.
  • - It's hard to keep clean; mopping every other day.

But over the years the quality has really deteriorated. Sorry I spent time and money for it.

It didn't stick well when we put it down. And it has migrated after we started walking on it created gaps in several places. We put it on all the downstairs floors.

And believe it or not it's hard to keep clean. I am mopping every other day.

User's recommendation: Don't buy it.

View full review
Jo K Ubv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It peels up where it connects

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Seams peeled up in many spots after ~3 years.
  • - It was professionally installed and touted at Home Depot as a good product with a 30-year warranty.
TrafficMaster Flooring - It peels up where it connects
TrafficMaster Flooring - It peels up where it connects - Image 2
TrafficMaster Flooring - It peels up where it connects - Image 3

I have had this flooring for almost 3 years. It has spots where it connects that have peeled up.

Lots. It was professionally installed. I was told it was a good product at Home Depot. However, within a month I noticed it was no longer there.

Ridged Core Vinyl Plank Flooring.

30-year warranty. So, how do I fix it?

View full review
Adrianna Ttm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad carpet, bad installation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased Trafficmaster carpet from Home Depot 26 months ago. Within the first month, I had to have the installer back to repair a seam that was unraveling.

After 26 months, this carpet looks worse than a carpet I removed which was 20+ years old. All the seams are unraveling, even in areas behind furniture where there is no traffic.

The carpet is pilling, the loops are coming loose, and I have to be extremely careful when I vacuum. There is no way I can even consider having this carpet cleaned without destroying it.

User's recommendation: Don't waste your money

View full review

About

Related Companies

Home Depot, Glacier Bay Products, Home Depot Canada, Home Decorators Collection, Everbilt

Summary

TrafficMaster specializes in full line of flooring products including laminate, vinyl tile, ceramic tile, and carpets. TrafficMaster Flooring offers variety of vinyl and laminate installation instructions on the company official web resource. The company was founded in 1977. Its headquarters is based in Atlanta, Georgia, United States. TrafficMaster products can be found in Home Depot stores. TrafficMaster Flooring is a brand of Shaw Industries, Inc.

TrafficMaster Flooring reviews and complaints

TrafficMaster Flooring is ranked 40 out of 443 in Flooring and Tiling category

Area Served

USA

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article